Privacy policy

Last updated: February 24, 2026

Nordvale operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nordvale is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services.
We use your personal information to provide you with the Services, process payments, fulfill orders, manage your account, arrange shipping, process returns, enable reviews, and personalize your shopping experience.

Marketing and Advertising.
We may send marketing communications and show you advertisements on our website and on other platforms based on your activity.

Text Message (SMS) Communications
If you choose to opt in to receive text messages from Nordvale, we may send you transactional and/or marketing text messages, such as order confirmations, shipping updates, customer support responses, promotional offers, and cart reminders (where enabled). We use your phone number and related information to deliver messages through our SMS service providers. Message frequency may vary.

Consent to receive marketing text messages is not a condition of purchase. You may opt out at any time by replying STOP to any message or by contacting us at info@getnordvale.com. Standard message and data rates may apply.

Security and Fraud Prevention.
We use your personal information to detect fraud, secure transactions, and protect our services and users.

Communicating with You.
We respond to inquiries and provide customer support.

Legal Reasons.
We may process personal data to comply with legal obligations and enforce our policies.

Advertising, Analytics and Tracking Technologies

We use advertising and analytics partners to understand how visitors use our website and to provide relevant advertisements to you on other websites and platforms.

These partners may use cookies, pixels, tags, and server-side technologies that collect information about your interactions with our website. This information may include your IP address, browser information, pages viewed, products viewed, items added to cart, purchases, and approximate location.

We use the Meta (Facebook and Instagram) advertising platform. Meta may receive and process personal data through the Meta Pixel and Conversions API when you visit our website or interact with our advertisements. This allows us to:

measure the effectiveness of our advertising
show relevant advertisements to people who may be interested in our products
re-advertise our products to visitors who have previously interacted with our store

Meta may link this information with your Meta account and use it in accordance with their privacy policy:
https://www.facebook.com/privacy/policy/

We may share hashed identifiers such as email address, phone number, or external identifiers with Meta solely for advertising measurement and ad delivery purposes.

You can learn more here:
https://www.facebook.com/help/568137493302217

Users can opt out of personalized advertising through:
https://www.facebook.com/adpreferences/ad_settings

You may also manage cookies and tracking preferences through your browser settings or our cookie banner where available.

SMS Abandoned Cart Messages
Nordvale’s website may use cookies, pixels, or similar technologies (including Shopify and/or our SMS marketing providers) to help keep track of the items you place into your shopping cart, including when a cart has been abandoned. This information may be used to determine when to send cart reminder messages via SMS (if you have opted in to receive text messages).

Where required by law, we will only use non-essential cookies and similar technologies for these purposes after you provide consent through our cookie banner or privacy settings.

Cookies

Our website uses cookies and similar technologies to operate, personalize, and improve the Services and for advertising purposes. Cookies allow us and our advertising partners to recognize your browser and remember certain information about your visit.

We use:

Essential cookies — required for website functionality
Analytics cookies — to understand website usage
Advertising cookies — to deliver relevant advertisements and measure advertising performance

Where required by law, we obtain your consent before placing non-essential cookies on your device.

How We Disclose Personal Information

We may disclose personal information:

With Shopify and service providers (payment processing, hosting, fulfillment, analytics)
With business and marketing partners for advertising and marketing
With social media platforms when you interact with integrations
With legal authorities when required
During business transfers or restructuring
SMS Opt-In Data

If you opt in to receive SMS messages, your SMS opt-in information and consent (including your phone number and the fact that you opted in) will be shared only with our SMS service providers as necessary to deliver text messages and manage compliance. We do not sell, rent, or share text messaging originator opt-in data and consent with any third parties for their own marketing purposes.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit may be shared with Shopify and their subprocessors in order to provide and improve the Services. Shopify is responsible for certain processing activities.
You can learn more at: https://privacy.shopify.com/en

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the legal age in their jurisdiction.

Security and Retention

We implement reasonable safeguards but cannot guarantee absolute security. We retain personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location (UK/EEA), you may have rights to:

Access your personal data
Request deletion
Request correction
Restrict processing
Withdraw consent
Data portability

You may contact us at info@getnordvale.com to exercise these rights.

You may also lodge a complaint with your local data protection authority.

SMS Preferences
You can opt out of marketing SMS messages at any time by replying STOP. For help, reply HELP (if enabled by our SMS provider) or contact us at info@getnordvale.com. If you opt out, you may still receive transactional messages related to your orders (such as shipping updates), unless you request otherwise where permitted by law.